Privacy Policy

Information We Collect

We may collect information you provide directly when you contact Contractor Command Ops, submit a website form,
use our chatbot, request information, request scheduling, communicate by phone, email, or SMS, or otherwise interact
with our website or services.
- Contact information, such as name, business name, email address, phone number, and preferred contact method.
- Business and inquiry information, such as trade type, service interest, job location, scheduling details, message
content, support requests, and operational details you choose to provide.
- Chatbot interaction information, including questions asked, responses provided, conversation details, qualification
details, and contact information submitted through the chatbot.
- Website and technical information, such as IP address, browser type, device type, referral source, pages visited,
form submission source, consent status, consent timestamp, and related analytics or security data.

How We Collect Information

We collect information through website forms, chatbot interactions, phone calls, emails, SMS conversations, cheduling requests, service inquiries, analytics tools, and other communication channels you use to contact us.

How We Use Information

- Respond to inquiries and provide requested information.
- Schedule consultations, follow-ups, and service-related communication.
- Operate chatbot, lead capture, qualification, and booking workflows.
- Support customer communication, operational diagnostics, and internal business operations.
- Maintain consent records, compliance records, security logs, and business records.
- Improve website performance, user experience, marketing measurement, and communication workflows.
- Prevent misuse, protect our rights, and comply with legal, carrier, platform, or regulatory obligations.

SMS Communications and Consent

Customers may opt in to receive conversational SMS communications from Contractor Command Ops by initiating contact through our business phone number to request information, support, scheduling, or service-related communication.
By starting a text conversation with Contractor Command Ops, the customer consents to receive conversational text messages related to that inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. If you provide your phone number through a website form, chatbot, or scheduling flow, SMS consent language will be displayed before submission. Web-form or chatbot SMS consent is optional, must be selected by you, and is not a Contractor Command Ops LLC - Legal-Hardened Compliance Page Handoff Page 3 condition of purchasing services. Contractor Command Ops uses SMS for conversational and service-related communication. We do not send marketing or promotional SMS messages unless a separate legally sufficient marketing consent is collected.

Mobile Information and SMS Consent Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. This includes SMS opt-in status, consent records, and consent language history. We may use service providers that help operate our website, communications, hosting, analytics, chatbot, email, scheduling, and SMS delivery systems. These providers may process information only as needed to provide services to Contractor Command Ops and may not use mobile information, SMS opt-in data, or consent information for their own marketing or promotional purposes.

Consent Records

When SMS consent is collected through a website form, chatbot, or related workflow, we may store the name, phone number, email address if available, consent status, consent timestamp, source page URL, consent method, consent language version, conversation ID, IP address, and device or user agent information for compliance recordkeeping.